The Challenge

Traditional security deposits create friction for both tenants and landlords. Tenants are required to pay a large lump sum upfront—often a financial barrier—while landlords still face limitations in how effective those deposits actually are. Deposit Security set out to solve this gap with a subscription-based alternative, but needed a clear, trustworthy, and frictionless digital experience that could support instant verification, approvals, and recurring payments across both mobile and desktop environments.

What We Did

The Intent UX team partnered with Deposit Security to design a seamless end-to-end application flow. We focused on creating a fast, intuitive onboarding experience where tenants can apply, get verified, create an account, and subscribe to a quote with minimal effort. Given that users might start the process on a phone and continue on a desktop—or vice versa—we designed a hybrid experience that feels equally natural across devices. The result is a clean, confidence-building interface that simplifies complex financial and verification steps into a smooth, guided journey.

What They Said

The final product delivered a dramatically improved user experience that aligned with Deposit Security’s mission of accessibility and ease. The new flow made it simple for tenants to understand the value, complete the process without confusion, and move forward with confidence—helping position Deposit Security as a modern, user-first solution in the rental ecosystem.