E-signature software has been around for a while, but it has recently gained popularity, particularly during the height of the COVID-19 pandemic.
People were left to conduct business online because it was more convenient and, of course, safer.
But what if the software isn't user-friendly at all? The stories below are from people who used e-signature software with bad UX.
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π§ Paul was assigned by his boss to create a contract online π©βπ» for their new hires.
He then went on to create it using contract management software. π»
This was his first time π making an online contract.
When he was on the software creating the document,
he was overwhelmed by the features. π€¦ββοΈ
Unlike the offline software he was used to,
Paul struggled π to edit the text using this online software,
because the formatting features were all over the place. π΅
Some were at the top of the document, βοΈwhile others were on the π right sidebar.
Paul spent an hour creating and editing the contract. β²οΈ
It would have been simpler and faster if the formatting features
had been concentrated in a single section of the π document creation page.
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π©βπ¦° Rachel worked as a remote HR officer.π©βπ»
Her company had recently hired new employees, π
and it was part of her job to send these people contracts. π
They recently implemented new software to create online contracts and other documents.
The new software was a little too complicated for her, π©π©
but she completed the contract and sent it to the recipients.
She needed to download a pdf copy of them after they were all signed. ποΈ
She looked for the download button while she was on the page,
but she couldn't find it! π
After several minutes, she saw three very small dots at the very top of the page.
They were so small that she didn't even notice! π
She clicked π±οΈ it, and the download option she was looking for appeared on the drop-down!
She was so annoyed by it that she wished π they had never had to switch to this new software.
This problem could have been avoided if the download button
had been placed in a more visible section of the page.
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For this week's poll, we presented four of the most popular e-signature software and asked people which among them is the easiest to use.
Here's the result.
We had a total of 60 respondents and from the result of the poll, as shown above, most of them chose Docusign as the most user-friendly. Now that left us wondering why the others were not chosen. What do you think? Have you used any of the e-signature software mentioned in the poll? How was your experience?
Link to the poll: click here
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Because business transactions are increasingly being done online, it is critical for developers of software such as e-signature software to make it user-friendly.
A poor user experience would result in a stressful and negative user journey.
If you need help with your software, please click the link below to request a UX audit:
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